Kovalink Support

This page answers the most common Kovalink questions. If nothing here helps, see "Contact" at the end.

How to get access

There are three ways. You need only one.

Invitation. Open the invitation link we sent you. Genuine invitation links start with https://api.kovalink.app/connect The app opens and applies the invitation for you. There is nothing to type or configure.

Subscription. Open Kovalink and tap Get access, then Subscribe. The price Apple shows in the app is the price you pay. Apple bills the subscription to your Apple ID.

Access key. Open Kovalink, tap Get access, type the key under "Have an access key?", then tap Activate. A key looks like XXXXXX-XXXXXX-XXXXXX; dashes and letter case do not matter. One key covers up to three devices: enter the same key on each of them.

The first time you connect, the system asks for permission to add a VPN configuration. Allow it. This is Apple's standard VPN permission.

Connection problems

• "Could not establish the connection. Please try again." The tunnel did not start. Check the device is online, then connect again.
• "Check failed" — "The tunnel is connected, but Apple's reachability page did not load." The VPN tunnel is up, but a test page did not load. Wait a moment, then use the button to disconnect and connect again. If it keeps failing, contact support.
• "The VPN configuration did not save completely." The system did not save the VPN profile. Try to connect again. If it repeats, open Settings in the app, choose "Remove VPN configuration", then connect again.
• "Disconnect before changing connections." / "Wait for the current change to finish." The app is busy with another change. Wait, then try again.
• "Use another device. This Mac cannot send all traffic through its own address." This Mac is the same machine the traffic would go through. Use Kovalink on another device instead.
• "A saved connection could not be read." The saved access on this device could not be read. Open your invitation link again, or contact support.
• "Privacy consent is required." Kovalink needs you to accept the in-app privacy notice first. Open the app, read the notice, and tap Agree.
• "This link cannot be used." The link is not a usable Kovalink invitation link. Ask for the complete invitation link again and open it as sent.

Subscription problems

Adding your iPhone or Mac. Every installation gets its own access. On the new device, open the app, tap Get access, then "Restore purchases". Sign in with the Apple ID that bought the subscription. One subscription covers up to three devices.

• "No active Kovalink subscription was found." Restore found no active subscription. Check you are signed in with the Apple ID used to subscribe, and that the subscription is not cancelled or expired. Then try again.
• "The App Store could not be reached. Try again." The device could not talk to the App Store. Check the connection and try later.
• "Kovalink monthly is unavailable right now." The plan could not be loaded from the App Store. Try again later. If it persists, contact support.
• "Waiting for the App Store to approve this purchase." The purchase needs approval first, for example with Ask to Buy. After approval, open the app, tap Get access, then "Restore purchases".
• "The App Store could not confirm this subscription." The purchase could not be verified. Tap "Restore purchases" and try again.
• "Kovalink could not activate access. Try again without buying it again." Your purchase was verified, but activation failed. Tap "Try activation again". You will not be charged twice.
• "The subscription is not active." Apple reports no active subscription. Check the subscription status in your Apple ID settings.
• "The subscription access record conflicts with this installation." This installation does not match the subscription's device records. Contact support.
• "The purchase proof was not accepted. Try again later or restore purchases." Wait a little, then tap "Restore purchases" again.

Cancelling. Subscriptions are managed in your Apple ID settings. Apple explains how: https://support.apple.com/HT202039 After cancelling, access continues until the end of the paid month.

Renewal failed. If a renewal payment fails, Apple notifies you and retries. Fix the payment method in your Apple ID settings. Then open Kovalink and tap "Restore purchases".

Access key problems

• "This access key isn't valid." The key was mistyped, or it is not a Kovalink access key. Check every character and try again, or contact the seller you got it from.
• "This access key's membership isn't active." The membership behind the key has lapsed, been cancelled, or been refunded. Check it with the seller, then try again.
• "The subscription access record conflicts with this installation." This key is already active on three devices. Remove Kovalink from a device you no longer use, or contact support.
• "Too many attempts. Try again later." Too many tries in a short time. Wait a while, then try again.
• "The subscription service is unavailable." / "could not be reached." The service or your network had a problem. Check the connection and try again in a minute.
• Adding another device. Open Kovalink there, tap Get access, and enter the same key.
• Cancelling. The membership behind an access key is managed with the seller you bought it from, not in the app and not in Apple ID settings. Access ends when that membership ends.

Invitation problems

• "This invitation link is not valid." The link was changed or cut off. Ask for the complete invitation link again.
• "This invitation is no longer available." The invitation was already used, has expired, or was withdrawn. Ask for a new invitation.
• "Too many attempts. Try again later." Too many tries in a short time. Wait a while, then open the link again.
• "The pairing service is unavailable." / "could not be reached." / "did not respond in time." The service or your network had a problem. Check the connection and open the invitation link again. If the app was cut off mid-attempt, it retries once by itself shortly after you reopen it.
• Need a new invitation? Invitations work once. If yours was used, expired, or withdrawn, contact support.

Privacy and deleting your data

Kovalink stores your access credentials on your device only. Access history is off by default; when the administrator switches it on, the service keeps, for each access grant and by UTC day: connection times, connection counts, upload and download byte totals, and observable destination domains or IP addresses and ports. It is kept for seven days (today plus the previous six), is deleted immediately when your access is revoked, and is visible only to the private administrator. Page contents, passwords, and messages are not read. To request deletion, contact support — revoking your access removes its history immediately. Details: https://kovalink.app/privacy

On iPhone and iPad, deleting the app also removes the credentials it stored. On a Mac, open Settings › Remove VPN configuration before deleting the app, or contact support to revoke that device's access. To revoke your access or request deletion of service records, contact support.

Status and known limitations

Kovalink is in an early access stage. The app is in public beta through TestFlight; the App Store listing is on its way. New purchases may be switched off for a while. If the app says paid access is not available yet, use an invitation for now. Access is internet-only. Kovalink does not reach home networks or local devices. Kovalink needs iOS 17 or later, or macOS 14 or later.

Contact

kova@kovaview.com

Apple handles subscription billing and refunds: https://support.apple.com/HT202039

Kovalink 支持

本页回答最常见的 Kovalink 问题。 如果都不能解决,请看末尾的「联系」。

说明:App 界面目前为英文。下文引号内保留 App 中显示的英文原文,后面附中文解释。

如何获得访问权

有三种方式,只需其一。

邀请。 打开我们发给你的邀请链接。 真正的邀请链接以 https://api.kovalink.app/connect 开头。 App 会自动打开并应用邀请。 无需输入或配置任何东西。

订阅。 打开 Kovalink,点 Get access(获取访问),再点 Subscribe(订阅)。 App 内由 Apple 显示的价格就是你实际支付的价格。 Apple 会通过你的 Apple ID 收取订阅费。

访问密钥。 打开 Kovalink,点 Get access,在 "Have an access key?"(有访问密钥?)下输入密钥,再点 Activate(激活)。 密钥形如 XXXXXX-XXXXXX-XXXXXX;是否带连字符、大小写都无所谓。 一个密钥最多可用于三台设备:在每台设备上输入同一个密钥即可。

第一次连接时,系统会请求允许添加 VPN 配置。 请允许。这是 Apple 标准的 VPN 权限。

连接问题

• "Could not establish the connection. Please try again."(无法建立连接,请重试)隧道没有启动。确认设备已联网,然后再连接一次。
• "Check failed" —— "The tunnel is connected, but Apple's reachability page did not load."(检测失败:隧道已连上,但 Apple 的连通性检测页没有加载)隧道已经建立,但测试页面没打开。稍等片刻,用按钮断开再连接。若持续失败,请联系支持。
• "The VPN configuration did not save completely."(VPN 配置没有完整保存)系统没有保存 VPN 配置。再连接一次;若反复出现,在 App 的 Settings(设置)里选择 "Remove VPN configuration"(移除 VPN 配置),然后重新连接。
• "Disconnect before changing connections." / "Wait for the current change to finish."(请先断开再更改 / 请等待当前更改完成)App 正在处理另一项更改。稍等后再试。
• "Use another device. This Mac cannot send all traffic through its own address."(请换一台设备:这台 Mac 无法把全部流量送经它自己的地址)这台 Mac 正是流量要经过的那台机器。请在另一台设备上使用 Kovalink。
• "A saved connection could not be read."(无法读取已保存的连接)本机保存的访问信息无法读取。重新打开你的邀请链接,或联系支持。
• "Privacy consent is required."(需要隐私同意)Kovalink 需要你先接受 App 内的隐私声明。打开 App,阅读声明,点 Agree(同意)。
• "This link cannot be used."(此链接无法使用)这不是可用的 Kovalink 邀请链接。请重新索取完整的邀请链接,并原样打开。

订阅问题

添加你的 iPhone 或 Mac。 每一次安装都有自己的访问权。 在新设备上打开 App,点 Get access,再点 "Restore purchases"(恢复购买)。 用购买订阅的那个 Apple ID 登录。 一份订阅最多可用于三台设备。

• "No active Kovalink subscription was found."(未找到有效的 Kovalink 订阅)恢复购买没有找到有效订阅。确认登录的是订阅时用的 Apple ID,且订阅没有被取消或到期,然后再试。
• "The App Store could not be reached. Try again."(无法连接 App Store,请重试)设备无法与 App Store 通信。检查网络,稍后再试。
• "Kovalink monthly is unavailable right now."(Kovalink 月度方案暂不可用)无法从 App Store 加载方案。稍后再试;若持续,请联系支持。
• "Waiting for the App Store to approve this purchase."(等待 App Store 批准此购买)购买需要先获得批准,例如「购买前询问」。批准后打开 App,点 Get access,再点 "Restore purchases"。
• "The App Store could not confirm this subscription."(App Store 无法确认此订阅)购买未能通过验证。点 "Restore purchases" 再试。
• "Kovalink could not activate access. Try again without buying it again."(Kovalink 无法激活访问,请重试,无需再次购买)你的购买已验证,但激活失败。点 "Try activation again"(重试激活)。不会重复扣费。
• "The subscription is not active."(订阅未生效)Apple 报告没有有效订阅。请在 Apple ID 设置中查看订阅状态。
• "The subscription access record conflicts with this installation."(订阅访问记录与本次安装冲突)本次安装与该订阅的设备记录不匹配。请联系支持。
• "The purchase proof was not accepted. Try again later or restore purchases."(购买凭证未被接受,请稍后重试或恢复购买)稍等片刻,再点一次 "Restore purchases"。

取消订阅。 订阅在你的 Apple ID 设置中管理。 Apple 的说明:https://support.apple.com/HT202039 取消后,访问权持续到已付费月份结束。

续订失败。 若续订付款失败,Apple 会通知你并重试。 请在 Apple ID 设置中修正付款方式。 然后打开 Kovalink,点 "Restore purchases"。

访问密钥问题

• "This access key isn't valid."(此访问密钥无效)密钥输错了,或它不是 Kovalink 的访问密钥。逐个字符核对后再试,或联系你获得密钥的销售方。
• "This access key's membership isn't active."(此访问密钥对应的会员资格未生效)密钥背后的会员资格已失效、被取消或已退款。向销售方确认后再试。
• "The subscription access record conflicts with this installation."(访问记录与本次安装冲突)这个密钥已在三台设备上激活。从不再使用的设备上删除 Kovalink,或联系支持。
• "Too many attempts. Try again later."(尝试次数过多,请稍后再试)短时间内尝试太多次。等一会儿再试。
• "The subscription service is unavailable." / "could not be reached."(服务不可用 / 无法连接)服务或你的网络出了问题。检查网络,一分钟后再试。
• 添加另一台设备。 在那台设备上打开 Kovalink,点 Get access,输入同一个密钥。
• 取消。 访问密钥背后的会员资格由你购买时的销售方管理,不在 App 内,也不在 Apple ID 设置中。会员资格结束,访问权即结束。

邀请问题

• "This invitation link is not valid."(此邀请链接无效)链接被改动或被截断。请重新索取完整的邀请链接。
• "This invitation is no longer available."(此邀请已不可用)邀请已被使用、已过期或已被撤回。请索取新的邀请。
• "Too many attempts. Try again later."(尝试次数过多,请稍后再试)短时间内尝试太多次。等一会儿再打开链接。
• "The pairing service is unavailable." / "could not be reached." / "did not respond in time."(配对服务不可用 / 无法连接 / 响应超时)服务或你的网络出了问题。检查网络,再打开邀请链接。如果 App 在尝试中途被中断,你重新打开后它会自动再试一次。
• 需要新邀请? 邀请只能用一次。若你的邀请已被使用、过期或撤回,请联系支持。

隐私与删除你的数据

Kovalink 只把你的访问凭据保存在你的设备上。 访问历史默认关闭;管理员开启后,服务端按每条访问授权、按 UTC 日保留:连接时间、连接次数、上传与下载字节总量、以及可观察到的目的域名或 IP 地址与端口。 保留七天(今天与前六天),撤销访问权时立即删除,仅私有管理员可见。 网页内容、密码和消息不会被读取。 要请求删除,请联系支持——撤销你的访问权会立即删除对应历史。 详情:https://kovalink.app/privacy

在 iPhone 和 iPad 上,删除 App 会同时删除它保存的凭据。在 Mac 上,请先在 Settings 中选择 Remove VPN configuration(移除 VPN 配置)再删除 App,或联系支持撤销该设备的访问权。 要撤销你的访问权或请求删除服务端记录,请联系支持。

状态与已知限制

Kovalink 处于早期访问阶段。 App 正通过 TestFlight 公测;App Store 上架正在准备中。 新购买可能会暂时关闭。 如果 App 提示付费访问暂不可用,请先使用邀请。 访问仅限互联网。Kovalink 不能访问家庭网络或本地设备。 Kovalink 需要 iOS 17 或更高版本,或 macOS 14 或更高版本。

联系

kova@kovaview.com

订阅账单与退款由 Apple 处理:https://support.apple.com/HT202039